Accommodation Manager (Quản lý vùng)
POSITION TITLE: ACCOMMODATION MANAGER
LOCATION: Bến Thành Ward, District 1, HCM City
BENEFITS: Attractive salary: 15M ++ (KPI bonus)
POSITION SUMMARY:
The Accommodation Manager is responsible for all aspects of operations at properties, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction
DUTIES AND RESPONSIBILITIES:
- Be responsible for ensuring the smooth operation of the system
- Ensuring processes and high compliance in terms of guest relation, housekeeping, and reservation standards
- Organizing department training and hiring new employees to ensure that staffing is maintained at an appropriate level to match business demand
- Making monthly employees timesheet
- Participating in all regular and operational meetings and in the formulation of strategic business plans
- Establishing a monthly reporting system to monitor
- Handling all guest complaints expeditiously to complete resolution
- Closely monitoring the financial performance of the department to ensure that they are kept in line with the budget
- Review inventories monthly in order to order goods, and supplies
- Providing solutions to improve the problem of the properties and assist in implementing corrective measures
QUALIFICATIONS:
- Bachelor’s degree preferred (ideally in hospitality)
- 1-2 years required years of experience in a hotel environment or related field.
- Excellent verbal and written communication skills
- Working knowledge of rooms management systems is required
- Strong organizational skills
- Knowledge of foreign languages can be an advantage
- Proactive work style
- Ability to work well under pressure and keep calm in difficult situations
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